Shipping Policy

At XQMI, we are committed to providing a smooth and reliable delivery experience. Please review our Shipping Policy below for details on shipping areas, delivery times, and special shipping situations.

Free Shipping & Tax-Free Areas

Countries eligible for free shipping and duty-free delivery include: the United States, Canada, Australia, the United Kingdom, France, the Netherlands, Belgium, Germany, Austria, Switzerland, Poland, the Czech Republic, Hungary, Slovakia, Italy, Spain, Portugal, Greece, Finland, Sweden, Norway, and Denmark

Shipping Exclusions Notice

To ensure smooth and reliable delivery, we currently do not ship to certain restricted regions and address types within the United States.

We do not ship to the following locations:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• S. Virgin Islands
• American Samoa
• Northern Mariana Islands
• APO / FPO / DPO military or diplomatic addresses

We also do not ship to the following address types:

• O. Boxes
• Freight forwarders
• Package forwarding services
• Mail receiving / virtual mailbox addresses
• Detention facilities, prisons, or other restricted institutions
• Incomplete or undeliverable addresses

Orders placed with shipping addresses in the locations or address categories listed above may be canceled or held for further verification.

We reserve the right to decline shipment to remote, high-risk, or non-serviceable addresses at our discretion.

We will cancel orders from customers who have not provided a clear response regarding the issue of an incorrect shipping address within two weeks. Any payments already made will be refunded via the original payment method, and the refund timeline will follow our refund policy.

Thank you for your understanding.

Order Processing Time

All orders are typically processed within 1-2 business days after payment confirmation.

Once your order has been shipped, you will receive a tracking number by email.

Delivery Time

North America & Europe

Orders shipped to North America and Europe usually arrive within:

3-7 business days

Supplementary Estimated Transit Time by Destination

For selected European destinations shipped under standard international routes, the following delivery time reference may apply in addition to the general delivery time stated above. Expedited shipping estimates are included for reference where available.

If the Item Is Out of Stock

If a product is temporarily out of stock in our local warehouse, it may be shipped directly from China.

In this case, the estimated delivery time is:

7-15 business days

If this happens, we will notify you in advance. You may choose to:

• wait for the longer delivery time, or
• request a refund

Tracking Information

Tracking is provided for all shipped orders. Once your package is dispatched, you will receive an email with your tracking details so you can follow the shipment status.

Customs, Duties & Taxes

For eligible orders shipped to Europe and North America, we provide free shipping and tax-free service.

For other destinations, any customs duties, import taxes, or additional shipping charges must be confirmed with our customer service team before purchase.

Delivery Delays

Delivery times may occasionally be affected by customs clearance, holidays, weather, or logistics disruptions. If your order is delayed, please contact us and we will assist you as soon as possible.

Damaged or Missing Items

If your package arrives damaged or if any item is missing, please contact us immediately and provide photos of the product and packaging. We will help resolve the issue as quickly as possible.

Contact Us

If you have any questions about this Shipping Policy, including shipping eligibility, delivery times, or tracking, please contact our customer support team before placing your order.

Contact Us for Shipping Inquiries

If you have any questions regarding our SHIPPING POLICY or need assistance with tracking, processing, or delivery, please do not hesitate to contact our customer support team. We are here to help ensure that your XQMI Smart Scented Candles reach you safely and on time.

Email: kristy@xqmi.com        biz@xqmi.com

Phone: [+8615811967504     +8613413112692]

We appreciate your trust in XQMI and are dedicated to providing you with exceptional products and service. Thank you for choosing us!