Overview

At XQMI, we are committed to delivering reliable, high-quality electronic products. This Warranty Policy outlines the coverage, limitations, and procedures related to warranty claims. Please read this policy carefully to understand your rights and responsibilities.

By purchasing and using our products, you agree to the terms described in this Warranty Policy.

Warranty Coverage Period

XQMI provides a limited one (1) year warranty from the date of delivery. This warranty covers manufacturing defects in materials and workmanship under normal consumer use.

The warranty applies only to the original purchaser and is not transferable.

What Is Covered

Under this limited warranty, XQMI warrants that the product will function as intended when used in accordance with the user manual and safety instructions.

The warranty covers:

• Defects in materials or workmanship

• Functional failures caused by manufacturing errors

• Electrical or mechanical malfunctions occurring during normal use

If a covered defect arises within the warranty period, XQMI will, at its discretion:

• Repair the product

• Replace the product with the same or a comparable model

• Provide a partial or full refund

What Is Not Covered

This warranty does not cover:

• Normal wear and tear, cosmetic damage, or aging of components

• Damage caused by misuse, abuse, negligence, or accidents

• Damage resulting from unauthorized modifications, repairs, or disassembly

• Damage caused by improper installation, operation, or maintenance

• Damage caused by power surges, water exposure, fire, or natural disasters

• Consumable parts such as batteries, unless the failure is due to a manufacturing defect

User Responsibilities

To maintain warranty coverage, users must:

• Use the product only as intended and described in the user manual

• Follow all safety and maintenance guidelines

• Avoid exposing the product to extreme conditions beyond recommended limits

Failure to follow these instructions may void the warranty.

How to Submit a Warranty Claim

To initiate a warranty claim, please contact our customer support team at [kristy@xqmi.com  biz@xqmi.com] and provide:

• Proof of purchase (order number or receipt)

• A description of the issue

• Clear photos or videos demonstrating the defect

Our team may request additional information to assess the claim.

Warranty Claim Process

Once a claim is received and reviewed:

• Approved claims will be resolved through repair, replacement, or refund

• Replacement products may be new or refurbished and will be covered for the remainder of the original warranty period

• XQMI is not responsible for data loss or software-related issues unless explicitly stated

Shipping Costs for Warranty Claims

• If the warranty claim is approved, XQMI will cover shipping costs for replacement or repaired products

• If the claim is denied, the customer may be responsible for shipping fees

Limitations of Liability

To the maximum extent permitted by law, XQMI shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

No Other Warranties

This limited warranty is the only express warranty provided by XQMI. All implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the duration of the express warranty unless otherwise required by law.

Policy Updates

XQMI reserves the right to modify or update this Warranty Policy at any time without prior notice. Updates will take effect immediately upon posting on our website.

Contact Information

For warranty-related questions or support, please contact us at:
Email: kristy@xqmi.com  biz@xqmi.com